Exchanges, returns and refunds
If you wish to return or exchange a product, please contact us at via our “contact us page” or Customercare@mamboslo.com as soon as possible to reserve another product/size. During 14 days from the delivery of your package you may request to exchange or return your order. You must return the purchased products to M.a.m.b Oslo A/S webshop in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. You must also return the original invoice. M.a.m.b Oslo A/S will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.
The cost of the merchandise along with original shipping cost and any additional costs at the moment of purchase will be refunded if all demands are met. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after M.a.m.b Oslo A/S receives the returned products. The refund will be made through the payment method you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by M.a.m.b Oslo A/S. In the case of an exchange, M.a.m.b Oslo A/S will not add additional charges for shipping of the new items. Please note, Refunds or Exchanges are not valid with underwear or products purchased on sale.